Where do the objects featured on StoryLTD come from? Does StoryLTD make any products?
The objects featured on StoryLTD come from reputable sources including individual designers, art galleries, collectors, manufacturers and dealers. StoryLTD does not create any objects.
Are the objects featured on StoryLTD authentic?
Yes, the objects featured on StoryLTD are authentic and are often unique or part of a limited edition. Read more onAuthenticity
Do you charge a commission from the buyers?
We do not charge any commission for products in our fixed price collections. For auctions, however, we charge a premium on the hammer price.Learn moreabout a buyer's premium.
Where are the objects shipped out from?
Objects are generally shipped out from our Mumbai or New York offices. In certain cases, the objects may be shipped directly from their origin location. The ship-out location is indicated on the item’s page as well as in the shopping bag.
Can I collect an object I purchase directly from your offices?
Certain items may be collected directly from our offices in Mumbai or New York only if they are shipping from those cities. The ship-out location is indicated on the item’s page, as well as in the shopping bag.
What are the shipping charges?
Shipping charges are listed in the shopping bag and in the order confirmation.
Can I consolidate the shipping cost for different categories?
Yes, your shipping cost is automatically consolidated across different collections and categories.
Are the objects shipped by ground, sea or air?
We use the shipping method that balances time and cost. Most items are shipped by air. However, heavier items such as furniture are generally shipped by ground. Extremely heavy shipments may be sent by sea internationally, however this is rare.
Will the objects featured on StoryLTD be insured for shipment?
Yes, the objects featured on StoryLTD will be insured on your behalf for transit.
Will I need to pay import duties?
For international shipments, import duties and related taxes or charges may be applicable, and will need to be paid directly to the courier company or customs upon receipt of goods.
I want to consign to StoryLTD, how do I get in touch with you?
What happens to unsold items in a collection on StoryLTD?
If an object remains unsold after a certain collection has closed and you are interested in purchasing it, you can email us oncontact@StoryLTD.com. If it is still available for sale, we will let you know.
Can I personally view the objects featured on StoryLTD?
The objects featured in the collections on StoryLTD may be available to view in one of our galleries. This is often mentioned on the detail page for the particular object.
Can I get condition reports for art, jewellery and vintage objects featured for re-sale on StoryLTD?
Yes, condition reports for many of the objects featured for re-sale on StoryLTD are available on request. Please email us oncontact@StoryLTD.comif you would like to request a condition report.
Where can I learn more about art?
You can browse the SaffronartArt Guide, or email us oncontact@StoryLTD.comwith specific queries, and one of our specialists will get back to you.
Where can I learn more about jewelry?
For information on precious and semiprecious stones, techniques and specific jewelry terms, you can browse the SaffronartJewelry Guide.